Refund and Returns Policy

🔁 Return & Refund Policy

At DreamFly Gadgets, customer satisfaction is our top priority. We follow a transparent and fair Return & Refund Policy to ensure a smooth shopping experience while safeguarding both our customers and our business. Please read this policy carefully before placing an order.

📦 Mandatory Unboxing Video Policy (VERY IMPORTANT)

To request any return, replacement, or refund, a clear and continuous unboxing video is mandatory.

Unboxing Video Guidelines:

• Video must start before opening the package

• Shipping label, sealed package, and full unboxing must be clearly visible

• Video must be single, continuous, uncut, and unedited

• Product issue (damage, defect, wrong item, or missing item) must be clearly shown

• Complaint must be raised within 24 hours of delivery

⚠️ Without a valid unboxing video, no return, replacement, or refund request will be accepted.

🔁 Return Policy

We accept returns only under the following conditions:

✅ Eligible for Return:

• Product received is damaged

• Product received is defective

• Wrong product delivered

• Missing items in the package

📌 Return Conditions:

• Return request must be raised within 7 days of delivery

• Product must be unused, unaltered, and in original packaging

• All original accessories, manuals, warranty cards, and invoice must be included

• Return request must be raised from the same account used to place the order

❌ Not Eligible for Return:

• Damage due to customer misuse or mishandling

• Used or installed electronic items

• Physical damage after delivery

• Complaints raised after the allowed time period

• Missing or invalid unboxing video

🔄 Replacement Policy

• Replacement is provided only after successful inspection

• Replacement is subject to product availability

• If replacement is unavailable, a refund will be initiated

💰 Refund Policy

Once the returned product is received and inspected, the refund process will begin.

Refund Process:

• Inspection takes 2–4 business days

• Approved refunds are processed within 5–7 business days

• Refunds are issued to the original payment method

💵 COD Refunds:

• COD refunds are processed via bank transfer

• Customer must provide correct bank account details

• Processing time may vary depending on bank procedures

🚚 Return Shipping

• If the return is approved due to our error (damaged / defective / wrong product), return shipping will be covered by us

• In other cases, return shipping charges may be borne by the customer

⛔ Cancellation Policy

• Orders can be cancelled before shipment only

• Once the order is shipped, cancellation is not allowed

• Refunds for cancelled prepaid orders are processed within 3–5 business days

📌 Important Notes (Electronics Products)

• Minor scratches, box dents, or packaging damage do not qualify as damage

• Warranty (if applicable) is provided by the manufacturer, unless stated otherwise

• Compatibility issues with customer devices are not eligible for return

• DreamFly Gadgets reserves the right to approve or reject any return or refund request after inspection

📞 Contact Support

For return or refund assistance, please contact us:

📧 Email: support@dreamflygadgets.com
🌐 Website: https://dreamflygadgets.com